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Identification of Stakeholders: Results of Materiality Analysis

Effective engagement with stakeholders is an important foundation of corporate sustainability development. Of the numerous stakeholders, the most important aspect is to identify those who have significant influence over the company's operations and determine the issues that they care about most in a prioritized order.

 

 

Materiality Analysis

By referring to the AA 1000SES (Stakeholder Engagement Standard) , the Company has identified relevant stakeholders based on their responsibility, influence, friendship, dependency, representativeness and diverse perspectives, as well as stakeholders related to MiTAC operations, including clients, suppliers, investors, governments, community, media, industry associations, NPOs, research institutions and employees. Questionnaires are distributed for the survey, and the response rate is as follows.

 

 

 

Material issues and MiTAC Value Chain

Communication with stakeholders represents the foundation of CSR practices. In conjunction with materiality analysis, identify the most important issues for the stakeholders and MiTAC and take the necessary measures in order to reinforce the content of information disclosure.

 

 

Material issues

GRI G4 Aspects

Upstream

Company operation

Downstream

Purchasing

R&D Manufacturing

Customer usage

Economic sphere

Innovation and R&D

Economic performance

 

 

Economic sphere

Supplier sustainable management

Direct economic impact, procurement, supplier environment/labor/human rights/social evaluation

 
 

 

Economic sphere

Risk management

Economic performance, general standard disclosure

 

Social sphere

Attraction and preservation of talent

Employment, diversification and equal opportunity

 

 

Environmental sphere

Climate change (mitigation and adaptation)

Emission

 

Channels for Communications with stakeholders

Communication with stakeholders represents the foundation of CSR practices. MiTAC aims to gain a better understanding of relevant demands and provide relevant feedback through multiple platforms and communication with stakeholders. In conjunction with materiality analysis, identify the most important issues for the stakeholders and MiTAC and take the necessary measures in order to reinforce the content of information disclosure.

Stakeholders

Issues

Channels

Output

Employees

Employee salaries and welfare
Innovation and R&D

Staff meeting

  • Bilateral communication seminars during staff meetings.
  • Established internal “Speak out” mailbox for all employees to express their opinions and suggestions.
  • The MiTAC Portal conveys information on the status of operations and provides public announcements on various company systems.
  • Publishes Global Link periodically to cover major company news, product information and events.
  • Investors
    (Shareholders)

    Innovation and R&D
    Corporate governance

    Board of Directors meeting

  • We publish monthly turnover data and quarterly financial reports to report our financial and sales conditions.
  • Shareholders’ meetings are convened annually in mid-year to present the company’s financial standing and directions of the development in the future.
  • Established investor area to maintain positive interaction with investors in the long run.
  • The Ethical Corporate Management Best Practice Principles ratified by the board establish a corporate culture based on integrity and ensure sound operations.
  • Customers

    Product responsibilities
    Customer relationship management

    EICC audit

  • Introduced the Electronic Industry Citizenship Coalition (EICC) and participated in the global supply chain to establish standardized CSR code of conduct.
  • Communicate the Company's development strategy through quarterly/yearly meetings with clients to ensure the R&D progress of new products complies with environmental product standards, as well as to meet the reliability requirement and deadline.
  • Customer privacy.
  • Suppliers

    Environmental policy/ management system
    Communication with stakeholders

    Supplier meetings
  • Information survey and collection is conducted through e-SCM.
  • Through non-scheduled supplier meetings, the company communicates with suppliers on topics such as GP/EICC/greenhouse gas inventory and reduction and so forth.
  • Communities

    Climate change (mitigation and Adaptation) Brand image

    Carbon management
    Educational Foundation

  • Takes part periodically in CDP (Carbon Disclosure Project) and annually publishes the status of corporate operation, carbon emission and management.
  • Engages in active social participation through the Yu Shiu Educational Foundation and the company's PR Division, such as the annual Yu Shiu Innovation Award.
  • Press/Media

    Financial Performance

    Company Governance

    Innovative Management

    Media release

    Press Conference

    Monthly release of revenue news, quarterly press release of finance, exchanging of business operation results and development with media; and press conference and media release will be arranged for other subject matters from time to time.

    Investor Contact Window

    Ms. Sammy Huang/PR Manager

    TEL: 886-3-3962888 EXT: 7685

    E-mail: stock@mic.com.tw

     

     

    Stock Agency (the Company’s stock transfer agent)

    China Trust Commercial Bank - Stock Agency Department

    ADD: 5F., No.83, Sec. 1, Chongqing S. Rd., Zhongzheng Dist., Taipei,Taiwan, R.O.C.

    TEL: 886-2-6636-5566

    Web: https://www.ctbcbank.com

     

     

    Press Contact Window

    Ms. Sammy Huang/PR Manager

    TEL: 886-3-3962888 EXT: 7685

    E-mail: stock@mic.com.tw 

     

     

    Customer Service

    Mio: http://www.mio.com.tw/about-mio-contact-us.htm

    Magellan: http://www.magellangps.com/Contact-Us

    Navman: https://www.navman.com.au/contact-us 

    TYAN: https://www.tyan.com/SupportCenter

    MCT:http://www.mitacmct.com/EN/contact/

    MDT:https://www.mitacmdt.com/tw/general_inquiry.php

    Mitac customers, please email to: stock@mic.com.tw 

     

     

    Employee Contact Window

    Ms Tseng, Manager of Human Resource Center

    TEL: 886-3-3962888 EXT: 6108

    E-mail: speakout_mic@mic.com.tw 

     

     

    Reporting Channel

    The company has a “Procedures for reporting corruption and dereliction of duty” list and sets up a special reporting mailbox for employees. If you find a major violation or illegal event happening, you may report to the unit that deals with the reporting.

     

    The process is as follows:

  • When the employee finds a major violation or illegal event, he may report to the unit that deals with the reporting.
  • The unit after receiving the reporting shall set up an investigation committee to conduct investigation; investigation committee members shall be constituted by the auditing department calling representatives from the legal, auditing and human resources as well as the central supervisor of the involved person.
  • The relevant reporting information shall be kept confidential and separately. Disclosure of the information without reason shall be met with punishment according to the company’s punishment policy.
  • The company shall protect the reporting person. Severe punishment shall apply to the person who threatens, intimidates or conducts any illegal act against the reporting person according to the law.
  • For the reporting matter, once the investigation committee has verified, it will be reported to the general manager and relevant involving supervisor. The person who derelicts his duty not only shall be punished according to the company's punishment policy, but will also be made to submit the correctional plan and shall be requested to correct it within certain time frame.
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    Other Stakeholders

    Such as community or supplier, please email to: stock@mic.com.tw